Help & FAQ

Choose “Open an account”, enter your details, and verify your email.

Internal transfers between Nordavren Bank accounts are instant. Every transfer is confirmed with a one-time code before it leaves your account.

Internal transfers are free. External transfers carry a flat $2.50 fee, shown to you before you confirm.

Yes, the standard daily limit is $25,000.00 across your accounts. Transfers above $10,000.00 are reviewed before they are released.

You sign in with two things, not one; every payment out needs a code we send you; and nothing already on your statement can be quietly altered. See the Security page for the full picture.

A short code, valid for a few minutes, sent to you to confirm a sensitive action. It is tied to that one action; a sign-in code can never approve a transfer.

Use “Forgot password” on the sign-in page. We email a single-use link that expires after 60 minutes; it can only be used once.

Yes. You can freeze a card instantly from the Cards screen and unfreeze it just as fast. Freezing takes effect immediately.

You can hold and convert several currencies at clear mid-market rates. The current rates are on the Rates page and update through the day.

Every completed transfer has a receipt with its reference, timestamp and amounts. You can open or download it from the transaction.

Send us a message from the Contact page. We reply within 24 hours.