Terms & privacy
The terms of use and privacy notice for the Nordavren Bank. Last updated October 2026.
1. About Nordavren Bank
Nordavren Bank provides banking and financial services to eligible individuals and businesses. These Terms of Use govern your access to and use of our website, digital banking services and other online services. Certain products and services may be subject to additional terms and conditions.
2. Eligibility and account opening
You must meet the eligibility requirements applicable to the products and services you use. When applying for an account or financial product, you must provide accurate, complete and up-to-date information. We may request additional information or documentation to verify your identity, address, source of funds, business activities or other information required by law or regulation.
3. Your responsibilities
You must use our services lawfully and responsibly. You must not provide false or misleading information, attempt to access another person's account, interfere with our systems, or use our services for fraudulent, unlawful or abusive purposes.
4. Keeping your account secure
You are responsible for keeping your passwords, authentication codes, cards, devices and other security credentials secure. Never disclose your security credentials to another person. If you believe your account, card or credentials have been compromised, contact Nordavren Bank as soon as possible.
5. Payments and transactions
Payment instructions submitted through our approved channels may be subject to authentication, verification, transaction limits and security controls. We may delay, reject or restrict a payment where permitted or required by law, regulation, sanctions requirements or our security procedures. You are responsible for checking payment details before authorising a transaction.
6. Cards
Cards issued by Nordavren Bank may be subject to separate card terms and conditions. You must take reasonable care of your card and notify us promptly if it is lost, stolen or suspected to have been compromised. We may suspend or replace a card where necessary for security, fraud prevention or regulatory compliance.
7. Digital banking services
Our digital banking services may allow you to view account information, make payments, manage cards, communicate with us and access other services. We aim to keep our services available and reliable, but cannot guarantee uninterrupted or error-free access. Services may occasionally be unavailable due to maintenance, upgrades, technical issues, security measures or circumstances outside our reasonable control.
8. Rates, fees and charges
Applicable interest rates, fees, charges and other costs will be communicated to you in accordance with the terms governing the relevant product or service. Where permitted by law, we may change rates, fees or charges in accordance with the applicable agreement and will provide any notice required by law or regulation.
9. Communications
We may communicate with you through secure messaging, email, telephone, post, notifications or other channels we make available. You are responsible for ensuring that your contact information remains accurate. For your security, we may ask you to verify your identity before discussing account information or carrying out certain instructions.
10. Privacy
Your personal information will be handled in accordance with our Privacy Notice and applicable data protection law. We may process your information to provide and administer our services, verify your identity, prevent fraud, meet legal and regulatory obligations, and protect our customers and business.
11. Security and financial crime
Nordavren Bank maintains measures designed to protect customers, accounts and payment services against fraud, financial crime and other security threats. We may monitor activity and carry out checks where required or permitted by law. We may restrict, suspend or decline transactions or services where necessary to prevent fraud, comply with legal or regulatory requirements or protect our customers.
12. Intellectual property
Unless otherwise stated, the content, design, branding, software and other materials made available through our website and digital services belong to Nordavren Bank or are used under appropriate licence. You may use our services for their intended purpose but must not reproduce, modify, distribute, reverse engineer or commercially exploit our content or systems without our prior written permission, except where permitted by law.
13. Third-party services and links
Our website or services may contain links to websites, applications or services operated by third parties. These services are outside our control, and Nordavren Bank is not responsible for their availability, content, security, privacy practices or terms.
14. Suspension and termination
We may suspend or terminate your access to our digital services, or close an account or product, where permitted by the applicable agreement and law. This may include circumstances involving suspected fraud, unlawful activity, security concerns, breach of these Terms or regulatory requirements. Where required, we will provide appropriate notice.
15. Our responsibility to you
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited. Subject to applicable law, Nordavren Bank will not be responsible for losses arising from circumstances outside our reasonable control, interruptions caused by third parties or your failure to follow reasonable security procedures.
16. Changes to these Terms
We may update these Terms from time to time to reflect changes to our services, technology, legal or regulatory requirements, or the way we operate. Where applicable law requires advance notice, we will provide it. The latest version will always be made available on our website.
17. Complaints
We take complaints seriously and have procedures for handling customer concerns fairly and promptly. If you are unhappy with a product, service or decision, you may contact us through the complaints channels published on our website. Where applicable, you may also have the right to refer your complaint to an independent complaints body, ombudsman or other competent authority.
18. Governing law
These Terms and your use of our services are governed by the laws of Switzerland, unless applicable law requires otherwise. Any disputes will be subject to the jurisdiction of the courts of Switzerland, subject to any mandatory rights you may have under applicable law.
19. General
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply. Our failure to enforce a provision does not constitute a waiver of our right to enforce it later. These Terms should be read together with any applicable product agreements, policies and disclosures.
20. Contact us
If you have questions about these Terms or our services, please contact Nordavren Bank through the contact details provided on our website.
Last updated: October 2026
1. About this Privacy Policy
This Privacy Policy explains how Nordavren Bank collects, uses, stores and protects personal information when you use our website, banking services, digital channels and other services we provide. It also explains the rights you may have in relation to your personal information.
2. Information we collect
We may collect information you provide directly to us, information generated through your use of our services, and information obtained from authorised third parties. This may include your name, contact details, date of birth, identification information, address, financial information, employment or business information, transaction details, account information and information required to verify your identity.
3. Information collected through our digital services
When you use our website or digital banking services, we may collect technical and usage information such as your IP address, device information, browser type, operating system, login activity, security events and information about how you interact with our services. We use this information to maintain, secure and improve our services.
4. How we use your information
We may use your personal information to open and administer accounts, provide banking and financial services, process payments and transactions, communicate with you, verify your identity, assess applications, provide customer support, prevent fraud and financial crime, maintain the security of our systems, and comply with our legal and regulatory obligations.
5. Legal basis for processing
Where required by applicable data protection law, we process personal information on one or more lawful bases. These may include performing a contract with you, complying with legal and regulatory obligations, protecting our legitimate interests, preventing fraud and financial crime, and obtaining your consent where consent is required.
6. Identity verification and financial crime prevention
As a financial institution, Nordavren Bank may be required to carry out identity verification, customer due diligence, sanctions screening, fraud prevention and other financial crime checks. This may involve collecting and analysing information from you and authorised third-party sources. We may be unable to provide certain services if required information cannot be obtained or verified.
7. Information we share
We may share personal information with service providers, professional advisers, payment networks, financial institutions, technology providers and other organisations where necessary to provide our services. We may also disclose information to regulators, law enforcement agencies, courts or other authorities where required or permitted by law.
8. International transfers
Some of our service providers or business partners may operate outside your country. Where personal information is transferred internationally, Nordavren Bank will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.
9. How we protect your information
We use appropriate technical, organisational and security measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. Access to personal information is limited to people and service providers who have a legitimate reason to use it.
10. How long we keep your information
We retain personal information for as long as necessary to provide our services, maintain appropriate business and financial records, meet legal and regulatory requirements, resolve disputes, prevent fraud and enforce our agreements. Retention periods may vary depending on the type and purpose of the information.
11. Cookies and similar technologies
We may use cookies and similar technologies to operate our website, remember preferences, understand how our services are used, improve performance and support security. Where required, we will ask for your consent before using non-essential cookies or similar technologies.
12. Marketing communications
Where permitted by law, we may use your information to provide information about products, services or offers that may be relevant to you. You can opt out of marketing communications at any time by following the instructions provided in the communication or by contacting us. You will continue to receive essential service and security communications where necessary.
13. Your privacy rights
Depending on where you live and the applicable law, you may have rights relating to your personal information, including the right to access, correct, delete or restrict the processing of your information. You may also have the right to object to certain processing or request a copy of information in a portable format.
14. Your right to withdraw consent
Where we process your information based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. In some circumstances, withdrawing consent may affect our ability to provide a particular service.
15. Automated decision-making
We may use automated systems to assist with identity verification, fraud prevention, security monitoring, credit assessment or other processes. Where applicable law provides you with rights in relation to automated decision-making or profiling, you may exercise those rights by contacting us.
16. Children's privacy
Our services are not intended for individuals who are not legally eligible to use the relevant banking service. We do not knowingly collect personal information from children except where permitted and appropriately handled under applicable law.
17. Third-party websites and services
Our website or digital services may contain links to websites or services operated by third parties. Those organisations have their own privacy practices and policies. Nordavren Bank is not responsible for the privacy practices or content of third-party websites or services.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices. Where appropriate, we will notify you of significant changes. The latest version will always be made available on our website.
19. Contact us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, please contact Nordavren Bank through the contact details provided on our website.
20. Complaints
If you are concerned about how we have handled your personal information, please contact us first so that we can investigate and address your concern. Depending on your jurisdiction, you may also have the right to lodge a complaint with the relevant data protection authority.
Questions about this notice can go to support@nordavren.com or through the contact page.
Last updated: October 2026